Everything 1.5a crash when searchig documents in samsung smartswitch backup

[anmac1789]

Everything 1.5a build 1383a crashes when indexing documents specifically inside this path:

Code: Select all

U:\username\Documents\Samsung\SmartSwitch\backup\SM-A705W\SM-A705W_16476682236\SM-A705W_20210220112918\Docs

which is a samsung smart switch backup folder of a galaxy a70

when I search for documents..then everything crashes. So, what should I do ? and why is this happening ?

[void]

Most likely a third party property handler.

Please send a mini crash dump.
The dump will show which property handler is causing the trouble.

[anmac1789]

Most likely a third party property handler.

Please send a mini crash dump.
The dump will show which property handler is causing the trouble.

where is the debug log stored after everything crashes ?

[void]

Debug logging is disabled by default.

To enable debug logging:

• In Everything, from the Tools menu, under the Debug submenu, check Start Debug Logging.

Debug logs are unlikely to help find the issue.



Please create a mini crash dump for Everything:

• Please keep the crash dialog open.
• Download Process Explorer from Microsoft:
  https://docs.microsoft.com/en-us/sysinternals/downloads/process-explorer
• In Process Explorer, select Everything64.exe (If there is two, select the one using the most memory)
• Right click Everything64.exe and under Create Dump, select Create Mini Dump.
• Choose a filename and click Save.
• Please send this file to support@voidtools.com

Privacy

[anmac1789]

Debug logging is disabled by default.

To enable debug logging:

• In Everything, from the Tools menu, under the Debug submenu, check Start Debug Logging.

Debug logs are unlikely to help find the issue.



Please create a mini crash dump for Everything:

• Please keep the crash dialog open.
• Download Process Explorer from Microsoft:
  https://docs.microsoft.com/en-us/sysinternals/downloads/process-explorer
• In Process Explorer, select Everything64.exe (If there is two, select the one using the most memory)
• Right click Everything64.exe and under Create Dump, select Create Mini Dump.
• Choose a filename and click Save.
• Please send this file to support@voidtools.com

Privacy

i just sent the mini crash dump file

[void]

Thanks for the mini crash dump.

This is a crash dump of the Everything Service. (Not the client process)



When Everything crashes is there a crash dialog shown?
-There should be two Everything64.exe processes running, please create a mini crash dump of the process that is using the most RAM.

[anmac1789]

Thanks for the mini crash dump.

This is a crash dump of the Everything Service. (Not the client process)



When Everything crashes is there a crash dialog shown?
-There should be two Everything64.exe processes running, please create a mini crash dump of the process that is using the most RAM.

No, there is no crash dialog being shown. Everything just closes on itself and then the debug log service is restarted. Which process explorer should I run ? procexp.exe ? procexp64.exe ? or procexp64a.exe ? Also, do I create a mini crash dump file before or after everything closes ? When Everything closes, there is only one everything process shown in process explorer.

[void]

No, there is no crash dialog being shown.

A shell extension is blowing up the stack.
A mini crash dump will only work if there's a crash dialog shown and the Everything.exe process is still running.

Which process explorer should I run ? procexp.exe ? procexp64.exe ? or procexp64a.exe ?

Run procexp.exe
procexp.exe is x86.
procexp64.exe is x64.
procexp64a.exe is ARM.

Also, do I create a mini crash dump file before or after everything closes ?

The mini crash dump will only be useful when a crash dialog is shown.



Please try the following:

• Take a note of all the columns shown in the Everything.
• Remove all columns except Name, Path, Size and Date modified.
• Does the crash persist?
• Re-add one column at a time to find the column causing trouble.
• What column causes trouble?
• Use ShellExView to manage third party property handlers.

[anmac1789]

No, there is no crash dialog being shown.

A mini crash dump will only work if there's a crash dialog shown and the Everything.exe process is still running.

Which process explorer should I run ? procexp.exe ? procexp64.exe ? or procexp64a.exe ?

Run procexp.exe
procexp.exe is x86.
procexp64.exe is x64.
procexp64a.exe is ARM.

Also, do I create a mini crash dump file before or after everything closes ?

The mini crash dump will only be useful when a crash dialog is shown.



Please try the following:

• Take a note of all the columns shown in the Everything.
• Remove all columns except Name, Path, Size and Date modified.
• Does the crash persist?
• Re-add one column at a time to find the column causing trouble.
• What column causes trouble?
• Use ShellExView to manage third party property handlers.

yes, i reset all the columns, and the crash still occurred. What am I exactly looking for in shellExview ?

When I try to kill everything.exe process inside process explorer I get the following error (please see screenshot):

Screenshot 2024-07-30 014424.png (170.68 KiB) Viewed 3879 times

[void]

yes, i reset all the columns, and the crash still occurred.

So the issue is most likely not a property handler.
Maybe an icon handler..
Please try the following:

• In Everything 1.5, from the Tools menu, click Options.
• Click the Advanced tab on the left.
• To the right of Show settings containing, search for:
  icon
• Select: icon_shell_extensions
• Set the value to: false
• Click OK.

Does the crash persist?

What am I exactly looking for in shellExview ?

Nothing if it's not a property handler.
We should try to find the cause of the issue in Everything first, before we look at shellExView.

When I try to kill everything.exe process inside process explorer I get the following error (please see screenshot):

That appears to be the Everything Server.
You will not have permission to terminate this process.
You can stop the Everything Service from the Task Manager (Ctrl + Shift + ESC) -> Services -> Right click Everything and click Stop.

[anmac1789]

yes, i reset all the columns, and the crash still occurred.

So the issue is most likely not a property handler.
Maybe an icon handler..
Please try the following:

• In Everything 1.5, from the Tools menu, click Options.
• Click the Advanced tab on the left.
• To the right of Show settings containing, search for:
  icon
• Select: icon_shell_extensions
• Set the value to: false
• Click OK.

Does the crash persist?

Yes, unfortunately, it crashes even faster lol

to provide more information, it crashes when I zoom into the everything window. If I just leave it at present with the normal sized icons, nothing happens. I would like to add further information that when I open windows explorer, it also crashes upon startup. I've never seen this kind of problem before. What can I do about this ?

[void]

Sounds like a bad thumbnail handler...

Please try disabling shell_item_image_factory:

• In Everything 1.5, from the Tools menu, click Options.
• Click the Advanced tab on the left.
• To the right of Show settings containing, search for:
  shell
• Select: shell_item_image_factory
• Set the value to: false
• Click OK.

Does Everything crash now when you show thumbnails?



Please try disabling extract_image:

• In Everything 1.5, from the Tools menu, click Options.
• Click the Advanced tab on the left.
• To the right of Show settings containing, search for:
  extract
• Select: extract_image
• Set the value to: false
• Click OK.

Does Everything crash now when you show thumbnails?

[anmac1789]

Sounds like a bad thumbnail handler...

Please try disabling shell_item_image_factory:

• In Everything 1.5, from the Tools menu, click Options.
• Click the Advanced tab on the left.
• To the right of Show settings containing, search for:
  shell
• Select: shell_item_image_factory
• Set the value to: false
• Click OK.

Does Everything crash now when you show thumbnails?

yes it still crashes

Please try disabling extract_image:

• In Everything 1.5, from the Tools menu, click Options.
• Click the Advanced tab on the left.
• To the right of Show settings containing, search for:
  extract
• Select: extract_image
• Set the value to: false
• Click OK.

Does Everything crash now when you show thumbnails?

yes it still crashes

[void]

Please try disabling thumbnails:

• In Everything 1.5, from the Tools menu, click Options.
• Click the Advanced tab on the left.
• To the right of Show settings containing, search for:
  thumbnails
• Select: thumbnails
• Set the value to: false
• Click OK.

Does Everything crash now when you show thumbnails?



Please try disabling thumbnail overlay icons:

• In Everything 1.5, from the Tools menu, click Options.
• Click the Advanced tab on the left.
• To the right of Show settings containing, search for:
  overlay
• Select: thumbnail_overlay_icon
• Set the value to: false
• Click OK.

Does Everything crash now when you show thumbnails?

[anmac1789]

Please try disabling thumbnails:

• In Everything 1.5, from the Tools menu, click Options.
• Click the Advanced tab on the left.
• To the right of Show settings containing, search for:
  thumbnails
• Select: thumbnails
• Set the value to: false
• Click OK.

Does Everything crash now when you show thumbnails?

No, it doesn't crash now

is the second part thumbnail_overlay_icon necessary to disable ?

[void]

Thank you for the information.

Sounds like an issue with rendering thumbnails.

is the second part thumbnail_overlay_icon necessary to disable ?

Not at this stage.
thumbnail_overlay_icon are still gathered, even if you disable thumbnails, so this part sounds OK.



I wonder if it is thumbnail_show_icon..

Please try re-enabling thumbnails and disabling thumbnail_show_icon:

• In Everything 1.5, from the Tools menu, click Options.
• Click the Advanced tab on the left.
• To the right of Show settings containing, search for:
  thumbnails
• Select: thumbnails
• Set the value to: true
• Select: thumbnail_show_icon
• Set the value to: false
• Click OK.

Does Everything crash now when you show thumbnails?



Could you please send your Help -> Troubleshooting information.

[anmac1789]

I wonder if it is thumbnail_show_icon..

Please try re-enabling thumbnails and disabling thumbnail_show_icon:

• In Everything 1.5, from the Tools menu, click Options.
• Click the Advanced tab on the left.
• To the right of Show settings containing, search for:
  thumbnails
• Select: thumbnails
• Set the value to: true
• Select: thumbnail_show_icon
• Set the value to: false
• Click OK.

Does Everything crash now when you show thumbnails?



Could you please send your Help -> Troubleshooting information.

yes, now everything crashes

Everything: 1.5.0.1383a (x64)
OS: Windows NT 10.0 19045 (x64)
Admin: 0
Service: 1 (connected / installed and running)
Command line:
Binary: C:\Program Files\Everything 1.5a\Everything64.exe
Profile: C:\Users\azeem\AppData\Roaming\Everything\Everything-1.5a.ini
Database: C:\Users\azeem\AppData\Local\Everything\Everything-1.5a.db
Instance: 1.5a
Config: match_path=1
Config: ignore_punctuation=1
Config: ignore_whitespace=1
Config: dupe_group_colors=1
Config: check_for_updates_on_startup=1
Config: statusbar_view_thumbnail_size=160
Config: auto_include_removable_volumes=1
Config: auto_include_fixed_refs_volumes=1
Config: auto_include_removable_refs_volumes=1
Config: auto_remove_offline_refs_volumes=1
Config: auto_include_fixed_fat_volumes=1
Config: auto_include_removable_fat_volumes=1
Config: auto_remove_offline_fat_volumes=1
Config: auto_include_remote_volumes=1
Config: auto_remove_offline_remote_volumes=1
Config: date_format=(MM-dd-yyyy) MMM dd,yyyy
Config: time_format=HH:mm:ss.SSSSSSS (hh:mm:ss tt)
Config: thumbnail_show_icon=2
Config: full_row_select_double_click_path=0
Config: allow_literal_operators=1
Config: match_whole_filename_when_using_wildcards=0
Config: size_format=1
Config: index_date_created=1
Config: fast_date_created_sort=1
Config: index_date_accessed=1
Config: fast_date_accessed_sort=1
Config: sort_mix=1
Config: find_and_select_clear_selection=0
Config: find_and_select_select_folders=0
Config: find_and_select_select_files=0
Config: filter=EVERYTHING
Config: findbar_match_wholewords=1
Config: columns=[{"name":"Name","width":744},{"name":"Path","width":1115},{"name":"Size","width":59},{"name":"Date Created","width":231},{"name":"Date Modified","width":231},{"name":"Date Accessed","width":233},{"name":"Type","width":250},{"name":"Date Taken","width":69},{"name":"Column 1","width":64},{"name":"Column 2","width":64},{"name":"Column 3","width":64},{"name":"Media Created","width":89},{"name":"Camera Maker","width":89},{"name":"Camera Model","width":90},{"name":"property-system:System.ApplicationName","width":129},{"name":"CRC-32","width":65}]
Config: properties=[{"name":"Container Filenames","include_folders":1,"include_only_files":"*.7z;*.rar;*.zip"}]

[void]

Thanks for the troubleshooting information.

You settings are pretty much the defaults.
This will help with finding the issue..



Could you please try disabling both shell_item_image_factory and extract_image at the same time:

• In Everything 1.5, from the Tools menu, click Options.
• Click the Advanced tab on the left.
• To the right of Show settings containing, search for:
  shell
• Select: shell_item_image_factory
• Set the value to: false
  
• To the right of Show settings containing, search for:
  extract
• Select: extract_image
• Set the value to: false
  
• Click OK.

Does Everything crash now when you show thumbnails?

[anmac1789]

Thanks for the troubleshooting information.

You settings are pretty much the defaults.
This will help with finding the issue..



Could you please try disabling both shell_item_image_factory and extract_image at the same time:

• In Everything 1.5, from the Tools menu, click Options.
• Click the Advanced tab on the left.
• To the right of Show settings containing, search for:
  shell
• Select: shell_item_image_factory
• Set the value to: false
  
• To the right of Show settings containing, search for:
  extract
• Select: extract_image
• Set the value to: false
  
• Click OK.

Does Everything crash now when you show thumbnails?

oddly, these settings do not cause everything to crash:
thumbnails=true
shell_item_image_factory=false (as said in quote above)
extract_imag=false (as said in quote above)

[void]

It's definitely a third party thumbnail handler.

Please try the following:
Re-enable shell_item_image_factory and extract_image in Everything.
Please try ShellExView.
Disable all thumbnail handlers. (Type of thumbnail handler in ShellExView) -You can leave Microsoft thumbnail handlers enabled.
See if Everything crashes.
Enable one thumbnail handler at a time.
See if Everything crashes (Hit F5 in Everything to refresh.)
Which thumbnail handler is causing the trouble?

[anmac1789]

After I re-enabled shell_item_image_factory and extract_image and pressed F5 in everything it caused everything to crash again. These are the thumbnail handlers in shellexview and some of them when i click disable give me a message saying

It's definitely a third party thumbnail handler.

Please try the following:
Re-enable shell_item_image_factory and extract_image in Everything.
Please try ShellExView.
Disable all thumbnail handlers. (Type of thumbnail handler in ShellExView)
See if Everything crashes.
Enable one thumbnail handler at a time.
See if Everything crashes (Hit F5 in Everything to refresh.)
Which thumbnail handler is causing the trouble?

Screenshot 2024-07-31 015008.png (196.08 KiB) Viewed 3680 times

Screenshot 2024-07-31 015231.png (208.39 KiB) Viewed 3680 times

Screenshot 2024-07-31 015257.png (205.72 KiB) Viewed 3680 times

[void]

Disable Icaros Thumbnails only and see if Everything crashes.

[anmac1789]

Disable Icaros Thumbnails only and see if Everything crashes.

Screenshot 2024-07-31 015849.png (21.42 KiB) Viewed 3672 times

disabling Icaros Thumbnail Provider still causes everything to crash. I've disabled all thumbnail handlers and only enabled 2 of them which were system handled and then everything still crashed.

Screenshot 2024-07-31 020135.png (167.75 KiB) Viewed 3669 times

[void]

OK, re-enable all thumbnail handlers, try Thumbnails (where type is Thumbnails in ShellExView) next..

Start with Icaros Thumbnails (type = Thumbnails) and PDF Shell Extension (type = Thumbnails).

[anmac1789]

OK, re-enable all thumbnail handlers, try Thumbnails (where type is Thumbnails in ShellExView) next..

Start with Icaros Thumbnails (type = Thumbnails) and PDF Shell Extension (type = Thumbnails).

Alright, so I disabled these 2 handlers, and everything didn't crash.

Screenshot 2024-07-31 020718.png (165.1 KiB) Viewed 3661 times

Screenshot 2024-07-31 020810.png (90.83 KiB) Viewed 3661 times

[void]

Please try enabling the one or the other and see which one is causing the issue.

[anmac1789]

Please try enabling the one or the other and see which one is causing the issue.

okay so, enabling the PDF Shell Extension thumbnail type definitely causing the crash. I've done this twice. Enabling Icaros Thumbnail Provider did not cause a crash

[void]

Thank you for the information.

I am curious, does the PDF Shell Extension also bring down Windows Explorer?

Re-enable the PDF Shell Extension in ShellExView, in Windows explorer, navigate to:

U:\username\Documents\Samsung\SmartSwitch\backup\SM-A705W\SM-A705W_16476682236\SM-A705W_20210220112918\Docs

Make sure there's a PDF in there
Show thumbnails
Does Windows Explorer crash?

[anmac1789]

Thank you for the information.

I am curious, does the PDF Shell Extension also bring down Windows Explorer?

Re-enable the PDF Shell Extension in ShellExView, in Windows explorer, navigate to:

U:\username\Documents\Samsung\SmartSwitch\backup\SM-A705W\SM-A705W_16476682236\SM-A705W_20210220112918\Docs

Make sure there's a PDF in there
Show thumbnails
Does Windows Explorer crash?

yes !!! as a matter of fact enabling the PDF Shell Extension thumbnail type caused windows explorer to crash on start-up. Just as when I pressed windows key + E, explorer crashed. But, when I disabled PDF shell extensions, windows explorer opened up properly.

[void]

I would recommend leaving PDF Shell Extension disabled in that case.

See if Adobe have a fix.



If you wanted to leave PDF Shell Extension enabled, to exclude PDF thumbnails from Everything:

• In Everything 1.5, from the Tools menu, click Options.
• Click the Advanced tab on the left.
• To the right of Show settings containing, search for:
  thumbnail
• Select: thumbnail_exclude_files
• Set the value to: *.pdf
• Click OK.

[anmac1789]

I would recommend leaving PDF Shell Extension disabled in that case.

See if Adobe have a fix.



If you wanted to leave PDF Shell Extension enabled, to exclude PDF thumbnails from Everything:

• In Everything 1.5, from the Tools menu, click Options.
• Click the Advanced tab on the left.
• To the right of Show settings containing, search for:
  thumbnail
• Select: thumbnail_exclude_files
• Set the value to: *.pdf
• Click OK.

Should I re-install adobe acrobat ? or just install adobe reader in this case ? I kind of like having to see pdf thumbnails as I deal with alot of pdf files especially for work and school.

[void]

It wouldn't hurt to try.

I wonder if it is a particular PDF file that causes the crash...
Try re-enabling PDF Shell Extension, make a copy of each PDF file in the following location to its own unique folder:
U:\username\Documents\Samsung\SmartSwitch\backup\SM-A705W\SM-A705W_16476682236\SM-A705W_20210220112918\Docs
See which PDF file is causing the trouble and delete it.



To exclude thumbnails from your Samsung folder from Everything:

• In Everything 1.5, from the Tools menu, click Options.
• Click the Advanced tab on the left.
• To the right of Show settings containing, search for:
  thumbnail
• Select: thumbnail_exclude_folders
• Set the value to:
  
  U:\username\Documents\Samsung\SmartSwitch\backup\SM-A705W\SM-A705W_16476682236\SM-A705W_20210220112918\Docs
• Click OK.

[anmac1789]

It wouldn't hurt to try.

I wonder if it is a particular PDF file that causes the crash...
Try re-enabling PDF Shell Extension, make a copy of each PDF file in the following location to its own unique folder:
U:\username\Documents\Samsung\SmartSwitch\backup\SM-A705W\SM-A705W_16476682236\SM-A705W_20210220112918\Docs
See which PDF file is causing the trouble and delete it.



To exclude thumbnails from your Samsung folder from Everything:

• In Everything 1.5, from the Tools menu, click Options.
• Click the Advanced tab on the left.
• To the right of Show settings containing, search for:
  thumbnail
• Select: thumbnail_exclude_folders
• Set the value to:
  
  U:\username\Documents\Samsung\SmartSwitch\backup\SM-A705W\SM-A705W_16476682236\SM-A705W_20210220112918\Docs
• Click OK.

seems to me like uninstalling adobe acrobat and installing adobe reader fixed the problem because in shell ex view, i dont see PDF Shell Extension anymore (please see screenshot)

Screenshot 2024-07-31 025717.png (178.42 KiB) Viewed 3624 times

This is the only related PDF item i see in shell ex view.

Screenshot 2024-07-31 025850.png (183.93 KiB) Viewed 3624 times

For some odd reason though, pdf thumbnails are NOT being shown in everything even after installing adobe reader.

Screenshot 2024-07-31 030148.png (39.28 KiB) Viewed 3624 times

[void]

I'm guessing they don't work in Windows Explorer either?

Is there an option in Adobe Reader to register the thumbnail handler?

[anmac1789]

I'm guessing they don't work in Windows Explorer either?

Is there an option in Adobe Reader to register the thumbnail handler?

yes, okay now I see the thumbnails in everything as well

Screenshot 2024-07-31 030731.png (233.07 KiB) Viewed 3619 times

Screenshot 2024-07-31 031058.png (72.76 KiB) Viewed 3616 times