disconnect from etp server over vpn

[kreed12]

Running an ETP server on a machine on the local network and users on local subnets are able to complete queries without issues.

However when a user conects to the netowrk over vpn and attempts to connect the get a message as follows -

disconnect from ETP server: recv failed 10054


The server in question is pingable from the vpn and a telnet on port 21 succeeds with the etp welcome message.

Any ideas how to further troubleshoot the issue?

[void]

Please check the debug output on the client:

• In Everything, type in the following search and press ENTER:
  /debug
• Type in the following search and press ENTER:
  /verbose
• What are the last few messages shown when you attempt to connect to the ETP server?

ETP messages are shown in Green (sent) and Blue (received)
Errors are shown in Red.

To close the debug console:

• In Everything, type in the following search and press ENTER:
  /debug

[kreed12]

Code: Select all

WM_ACTIVATE 00000001 000a0c96, lastfocus 00040d1e, current focus 000a0c96
create thread
connecting to :21
dialog ret 0 0
MSG: 002b08b6 031f 00000001 00000000
MSG: 000e0ce0 0402 00000000 00000000
MSG: 00040d1e 000f 00000000 00000000
MSG: 002b08b6 0401 00000000 00000000
connecting... family 2
MSG: 000b0d14 0060 00000001 00000000
MSG: 00040d1c 000f 00000000 00000000
MSG: 002b08b6 0400 00000564 00000010
MSG: 002b08b6 0400 00000564 00000002
MSG: 000e0ce0 0402 00000000 00000000
MSG: 00040d1c 0200 00000000 01500190
MSG: 00040d1c 0200 00000000 01500190
MSG: 000b0d14 0060 00000006 00000000
MSG: 002b08b6 0400 00000564 00000001
220 Welcome to Everything ETP/FTP
USER anonymous
MSG: 002b08b6 0400 00000564 00000000
MSG: 000e0ce0 0402 00000000 00000000
MSG: 002b08b6 0400 00000564 00000001
230 Logged on.
OPTS UTF8 ON
MSG: 002b08b6 0400 00000564 00000000
MSG: 000e0ce0 0402 00000000 00000000
MSG: 002b08b6 0400 00000564 00000001
200 UTF8 mode enabled.
EVERYTHING SIZE_COLUMN 1
EVERYTHING DATE_MODIFIED_COLUMN 1
EVERYTHING PATH_COLUMN 1
EVERYTHING COUNT 28
EVERYTHING SEARCH /verbose
EVERYTHING SORT NAME_ASCENDING
EVERYTHING QUERY
MSG: 002b08b6 0400 00000564 00000000
MSG: 000e0ce0 0402 00000000 00000000
MSG: 00040d1c 0113 0000002d 00000000
MSG: 002b08b6 0400 00000564 00000001
200 Size column set to (1).
 
MSGFILTER messages snipped

search '/verbose' filter '' sort 19
termtext /verbose
term 00b0a600, flags: 1140, next: 00000000, notnext: 00000000
folderop: 2, fileop: 2, term: /verbose
create thread
SET SORT 0
found 0 folders, size 0, db search time taken: 0.000001 seconds
found 0 files, size 0, db search time taken: 0.000000 seconds
set sort 19 1
SET SORT 2 19
finished sort, time taken 0.000818 seconds
update selection 0.000000 seconds
WM_ACTIVATE 00000000 002c08b6, lastfocus 00040d1e, current focus 00040d1e
MSGFILTER: 000e0ce0 0402 00000000 00000000
MSGFILTER: 002c08b6 031f 00000001 00000000
MSGFILTER: 000a0d24 1401 00000000 00000000
EVENT: 00442d50 00b0ba68
EVENT: 00413d00 00ad1300
DB_WAIT: _db_ready_proc waiting...
DB_WAIT: _db_ready_proc waited 0.000063 seconds
new results 0

[kreed12]

Is there perhaps a timeout setting or something I can adjust?